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The Citizen Municipality Label Project - LCCis part of the development and promotion of good practices of participatory and inclusive territorial governance.

The LCC is intended to be a self-assessment mechanism for the different practices of the communes and provides for improvement and learning measures, it awards the community a distinction which rewards and values the efforts made to improve its methods of management. The project specifically aims to:

  • Encourage municipalities to take stock of their governance practices and identify the areas in which they need progress and/or support;

  • Plan measures to strengthen and promote better use of resources to improve the quality of public services and the impact of policies and projects;

  • Strengthen the reputation of the municipality and its potential for mobilizing additional resources;

  • Improve communication and trust between the population and municipal decision-makers.

Expected results :


Result 1: Presidents, elected officials and municipal staff informed and made aware of the system of the Label Commune Citoyenne;


The objective through these workshops is to raise awareness among presidents, council members and municipal officials on the process of the common citizen label, the tools for its implementation and the approach to follow. To achieve this result, the AMPCC with the support of Targa-aide will launch awareness campaigns on the benefits of the presidents of the municipalities by organizing one or more workshops to start the process according to the circumstances available.


Result 2: 66 municipalities identified after two calls for demonstrations separated in time


They will be identified among the municipalities made aware of the LCC at the launch of the project and those who wish to join voluntarily.

It should be noted that the call for demonstrations may be extended or renewed in the event of weak and insufficient feedback from municipalities wishing to participate in the process.


Result 3: The self-assessment of municipalities carried out


The self-assessment phase of the communes on the LCC is the most important of the process, it consists of a recognition of the performances and an identification of the weak points or insufficiencies of the commune with a view to planning concrete improvement measures in terms of of good governance.

The training sessions will be led by the ET trained to monitor and support the municipalities registered in the process.


Result 4:  Labeling of municipalities that will meet the LCC criteria


Among the 66 municipalities participating in the labeling process, municipalities will be labeled Citizen Municipality on the basis of the criteria defined above. The municipalities that have not obtained the said label will be called upon to follow an improvement plan to be labeled.  


Sub-result 4.1: Self-assessment of the verified municipalities


Upon receipt of the self-assessment files from the 66 municipalities, whether from the first or second batch of calls for demonstrations. The Accreditation Committee (National Platform) through its LCC Coordination Committee examines its admissibility. If the municipality does not manage to remedy its shortcomings, the LCC process may come to a halt. When the file is admissible, the Technical Team (ET), on behalf of the Accreditation Committee, carries out its verification visit in the field.


Sub-result 4.2: Deliberation; attribution or not of the Label


At this stage, the Coordination Committee carries out the final examination of the municipality's file, taking into consideration the report produced by the ET. The Accreditation Committee, after having deliberated, decides whether or not to award the Label.


Result 5: Non-certified municipalities are supported in the implementation of their improvement plans.  


It is a question of proposing improvement plans for the municipalities which do not meet the principles of the LCC, in this case the municipalities which have not had the LCC. These improvement plans are drawn up in-situ in coordination with the municipalities and with the support of ET. They will make it possible to take stock of existing practices, plan, implement improvement measures and monitor them with a view to sustainability.


Sub-Result 5.1: Training of non-certified municipalities for upgrading based on the improvement plan.


In the light of the results of the self-assessment and the external verification of the municipalities (verification report), training actions will be scheduled to support the non-certified municipalities in the implementation of their improvement plan.


Sub-Result 5.2: Deliberation; attribution or not of the Label


Once the improvement plan is executed, municipalities can request an evaluation again. In the case of admissibility, it will be followed by a field visit and a deliberation of the accreditation committee for the awarding of the LCC label or not.


Result 6: Evaluation of the labeling system for its generalization. 


Sub-Result 6.1: Monitoring and evaluation of the system with the presidents, the local elected officials


This involves carrying out one or more internal mid-term evaluation workshops with the participation of the various project beneficiaries (66 municipalities). This workshop will assess the progress

of the project and highlight the first recommendations for adjusting the approach for a possible generalization to all the municipalities of Morocco.


Sub-Result 6.2: Organization of two workshops to exchange experiences and best practices

The AMPCC and Targa-Aide will organize two workshops, one mid-term and the second at the end of the project. These workshops will be a space dedicated to the exchange of experiences and good practices and an opportunity to communicate on the achievements of the project.


Progress of activities during the year 2021


Based on the results of the meeting of the coordination committee held on February 3, 2021, it was decided to postpone the launch of the call for demonstrations after the elections (September 2021) and the constitution of the next municipal council offices. Thus, the period preceding this launch will be used to review and update the various tools such as awareness and communication of the process with the municipalities.

To do this, the coordination committee appointed a small technical team made up of a representative of the DGCT, a representative of the AMPCC and a representative of Targa-aide.

Her mission was to review and update all LCC tools in accordance with the current context (change in the way of working following the Covid pandemic) and taking into account the laws and procedures that are in force. .

15 work meetings took place, due to an average of two hours of work per meeting. Two meetings were devoted to raising awareness and popularizing the LCC process with AMPCC and DGCT executives.  


Thus, the work of the technical committee flows as follows:


  1. Revision and Update of the Self-assessment sheet


To begin this activity, two elements were taken into consideration, the distinction between structuring questions and short-term questions.

-        Structuring: these are the questions that will be asked at any time during the term of the Municipal Council;

-        Economic:  these are the questions that depend on the moments and the context of the mandate of the Municipal Council.


1.1  Substantive aspects

  • Reorganization of the sheet by entry “mission” of the municipality [Political bodies and governance bodies; Resource management; Services to the public and relations with citizens and civil society; equipment, infrastructure and sustainable development; Cooperation and partnership.];

  • Addition of questions relating to the “Innovation” principle;

  • Addition of questions relating to the management of risks (prevention) and crises (response) disasters;

  • Addition of questions relating to digitization and the digital transition;

  • Addition of questions relating to the right of access to information;

  • Reformulate and adapt certain questions with the start of the mandate of the current municipal councils;

  • Match the content of the form with the legal texts in force;

  • Revise the grammatical wording of the self-assessment content.


1.2  Form-related aspects


  • Addition of a General introduction (context, information method, etc.);

  • Merged or deleted some questions;

  • Group the questions in a sequential manner

Table: number of questions by area (urban/rural) after the corrections made

2 . Revision and Update of other tools


1.1    - Prerequisites sheet, Reformulation of certain questions to adapt to the new mandate of municipal councils;

1.2    - CV-institutional sheet of the municipality, Clarifications and rectifications of certain socio-economic indicators with reference indicators;

1.3    - Good practices sheet, Formulation and insertion of the good practices sheet in the labeling process

1.4    - Methodological guides, Adapt the methodological guides (labeling guide and self-assessment guide) with the changes made to the LCC questionnaires;

1.5    - Clarify the steps and proceduresto be followed for the granting of the Label.

1.6    Restructuring and verification of stages to follow in the labeling process

1.7    - Prepare a global document for the project


Diagram: stages of the labeling process after revision







List: labeling tools after review and verification 

  • LCC presentation

  • Letter of expression of interest from the municipality 

  • Call for expressions of interest

  • Prerequisites sheet

  • Focal point workbook

  • Labeling guide

  • Self-Assessment Guide

  • Self-assessment sheet

  • Sheet of the Institutional Curriculum Vitae of the municipality

  • Characterization sheet of good practices and innovations 

  • Self-assessment scoring grid (rural/urban)

  • Schedule of the verification mission

  • List of documents to consult (common level)

  • Structure of the audit engagement report

  • General Self-Assessment Scoring Guide

  • Structure of the action plan report

  • tracking system

  • Communication support (site, capsules, leaflets).

3 . Preparation of communication media


In order to communicate on the labeling process, communication media have been developed with the following objectives:

  • Provide information on the process and procedures for joining the LCC;

  • Promote the LCC system to municipalities to encourage their support.

Thus three main tools have been produced:

  1. Brochure to publicize and present the system to municipalities and other organizations;

  2. Putting the LCC site online, which will make the LCC system known, promote interaction between the member municipalities and the project leaders and disseminate good practices in terms of good governance;

   3.Production of two capsules: the first for the promotion of the LCC project and the second is for                  popularization of the labeling process. 

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